Footwear Retailers
When you sell shoes - they need to stay sold!
In this age of product liability, due diligence and fitness for purpose, the consumer expects the highest standards of product quality and service - and you need to deliver them!
The price of failure could mean complaints and returns - and therefore reduced profits.
If the customer complains?
Is his or her complaint justified? You need to know how you stand in law if a customer claims to have fallen or discovered a protruding nail in newly-purchased footwear.
'Settling Footwear Complaints? manual shows typical complaints - both justified and unjustified.
A 'fitting' tribute
SATRA-developed footwear meets the most demanding standards. The boots that first reached the summit of Mount Everest in 1953 were fitted by SATRA!
Don't take any chances with quality. Use our proven expertise in fit and comfort to maximise your sales opportunities.
Why use SATRA?
SATRA is the originator of:
- Test equipment
- Performance guidelines
- Retail specifications
The SATRA FASTEST Service
- Test results within 3 days of product receipt
- Results by PDF
SATRA operates an independent international arbitration service.
SATRA guidelines are vital tools in litigation procedures.
Well trained?
Husbands and dogs can be brought to heel, but training is just as vital for retail staff. They must know about all aspects of footwear.
Your staff have regular dialogue with customers and suppliers, so maximise their knowledge and efficiency.
Comfort zone...
As we age, we look more for comfort in our footwear than either price or appearance. But can you persuade your customers that their potential new footwear really is comfortable?
...or dedicated follower of fashion
Carnaby Street may be yesterday's hub of fashion but the need to 'look good' is still a necessity. Fashion sells - and always will!
However, you can't strut the catwalk with a broken heel.
Restricted substances - who needs them?
Make sure your footwear is 'legal' - and that it doesn't fall foul of the law that restricts the use of PCP, azo dyes and nickel in its manufacture.
SATRA can identify the presence of these illegal and unwanted chemicals with the latest and most sophisticated equipment.
Special training courses and videos for retail staff in sales, buying and quality functions
SAFT (SATRA Accredited Footwear Technologist) is a course for staff in quality, auditing, buying and technical functions.
Use the SATRA Comfort Index to support your claims. This unique system quantifies comfort and can measure just how a shoe should feel.
Quality never goes out of fashion and SATRA can assess all the risks you may encounter in the world of retail.
