Policy

The system established to manage quality within SATRA’s laboratories is fundamental to our success in meeting both quality and business objectives.

SATRA’s Executive and Management Team are committed to:

• providing high quality testing and calibration services that consistently satisfy or exceed our customers’ requirements;
• ensuring that best professional practice is maintained throughout SATRA at all times;
• ensuring that SATRA’s testing and calibration services fully comply with ISO/IEC 17025:2005;
• continually improving the quality of the product we deliver;
• providing the resources and training necessary to maintain the required quality.

All testing and calibration staff are required to:

• familiarise themselves with the quality documentation;
• implement the policies and procedures in their work.

All members of staff, but particularly those concerned with testing and calibration activities, have an influence on the quality of SATRA’s standard of services. Feedback to senior management on areas for improvement is actively encouraged.

 

Accreditation

At SATRA we are proud of the enviable reputation of our testing and calibration services, but are far from complacent. We are determined to ensure that our services are comprehensive, relevant to customers’ needs and of a high quality. Accreditation to a suitable Quality Management System plays a key role in our strategy to ensure that testing and calibration work achieves the required quality level.

SATRA testing and calibration laboratories are accredited to ISO/IEC 17025: 2005 - General requirements for the competence of testing and calibration laboratories.

ISO/IEC 17025 contains the requirements for managing quality within a laboratory. Accreditation is the formal recognition by an authoritative body that a person or organization is competent to carry out specific tasks.

Accreditation to ISO/IEC 17025 plays a key role in our strategy to ensure that our testing and calibration work achieves the required level of quality. ISO/IEC 17025 defines what is required of a laboratory for it to demonstrate that:

• Its personnel are technically competent;
• It has the technical resources to produce reliable data and results for a defined set of tests, measurements or calibrations;
• Its management system meets the principles of ISO 9001, which satisfy the pertinent requirements of ISO 17025 when acting as suppliers of test or calibration results.

SATRA Quality Assurance Ltd, a subsidiary of SATRA, is accredited to ISO/IEC 17021: 2006 - Conformity assessment - requirements for bodies providing audit and certification of management systems, for Quality Management Systems (ISO 9001) and, Environmental Management Systems (ISO 14001).

The authoritative body that we contract to assess SATRA against ISO/IEC 17025 and ISO/IEC 17021 is UKAS (United Kingdom Accreditation Service). UKAS represents the United Kingdom on three European and international bodies - the European Co-operation for Accreditation (EA), the International Laboratory Accreditation Co-operation (ILAC) and the International Accreditation Forum (IAF).

Please find below, links to copies of UKAS accreditation certificates that cover our testing, calibration and certification activities.

• SATRA ISO 17025 Testing Accreditation Certificate
• SATRA ISO 17025 Calibration Accreditation Certificate
• SATRA ISO 17021 QMS Accreditation Certificate (ISO 9001)
• SATRA ISO 17021 EMS Accreditation Certificate (ISO 14001)